What Our Customers Are Saying
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Charley Johns, Honolulu, HAWAII
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Came into the shop yesterday with an appointment for my Honda. Dealt with Jason in the Service Department who seems to have his finger on the pulse of everything that goes on in his department. I am new to City Cycle and came away very pleased with the efficiency, speed and overall excellent customer satisfaction I received. Just wanted to let somebody know how great Jason is to work with. Great face of your company. J Paulin
J Paulin, Honolulu, HAWAII -
Mike was awesome and he helped me get the Harley I wanted! I was in and out in two hours. Perfect service and sales! Bike is beautiful!!
Noe DePriest, WAHIAWA, HI -
Best experience ever. Rob in sales was patient and extremely knowledgeable. I'm a new rider, so was nervous, but Rob was awesome.Jay in parts was also fantastic, he took the time to ensure myself and boys were fitted correctly and answered all.our questions and concerns.I'll definitely be back when the time comes.Aloha & Mahalo
George Romano, Waianae, HAWAII -
Bought my first bike ,kawasaki z125 from rob. I wasn't sure on exactly what I wanted. But Rob answered every question I had and brought up points that I didn't even think of. His knowledge and service went above and beyond what you'd think of a "salesman". He met all my expectations and then some. Thanks Rob. I'll guarantee come back and see him when I'm ready for an upgrade.
-Anonymous -
I bought a motorcycle from Primo and he was so great I went back to him to buy a scooter. He explained things so even new riders like myself could understand everything and gave suggestions of what I should get based on my skill level and what I wanted it for. Primo is a great salesman, 10/10 would recommend.
-Anonymous -
Shanon, was amazing; His professionalism and patience proved to be the main reason for my purchase. Financing was simple and the process was surprisingly quick and easy, which was a plus as my job doesn't allow for much time out of the office.
Clifton BASS, Ewa Beach, HI -
The service I got from Shanon Payne was so Professional and Helpful! Because of that I could not just purchase 1 Jet Ski, I needed to purchased 2!!!!!!!Thank You So Very Much, SHANON YOU ARE DA BOMB!!!!!!!Thank you Shanon for
Charles Hew-Len -
BARB CLEVELAND, MIDWAY, GEORGIA
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One might think that the only Harley Dealership in Hawaii might take advantage of its customers - but that's far from the truth with cycle City. I religiously go to them for service. The service manager is the best - he even looks for ways to save me money (fix a tail light switch vs. replace it if possible). I totally trust the service department, even after doing research before I go in. They always prove themselves and go above and beyond ... only what you need. Love these guys!!!
James Amos, Mililani, HAWAII -
I bought my 2015 FATBOY LO from Shannon and could not be any happier. They truly take care of their customer even after purchase. I didn't feel rushed or obligated to buy anything. I definitely come here often for the people and wonderful atmosphere.
Michael Rodriguez, Honolulu, HI -
Just bought a new 2017 road glide special with no hassle at all from salesman Jimbo . Awesome service from the whole team at cycle city. Special thank you to Jimbo , Rich , Tim & J.D . This was the second bike I've bought from here and definitely won't be the last. Keep up the good work folks.
Francis Abellera, Kapolei, HAWAII -
I'd like to thank Joey LaForte (sales), Rich Mazzacca (Finance Mgr.), and Tim Lach (District Mgr.) for making my retirement dream come to fruition. I saved many years to be able to buy my 2018 FLTRU Road Glide ultra. They made it happen and treated me "A One." They went out of their way to get my bike and to get me a great deal. Now I can ride away into the sunset of my retirement. Thank you so much guys. Much Mahalo. BL
BRIAN LOOK, Honolulu, HAWAII -
I submitted a request for a call back being that I was in the market for another Harley. Within a half hour I received a call back and scheduled a day and time to meet with a salesperson. I got in early and showed up two days prior to my scheduled appointment.
I was approached by Joey Laforte
I told him I had a scheduled appointment for Thursday and had some free time so I stopped by. No problem at all while going through the bikes and checking them all out my granddaughter came across a 2014 breakout with only 2,600 miles. Clean bike with a lot of upgrades.
Went on a test drive, came back did the paper work and I bought the bike.
Outstanding professional salesperson couldn't be happier with the service, Joey made me and my ohana feel like family.
I am definitely going back for yet another bike within the next six months.
Been there three days in a row and was always met with a big Shaka and smile.
Keep up the good workJohn Rodrigues, Kamuela, HAWAII -
Mary provided exceptional customer service. She listened to what I wanted and provided the facts so I could make an educated decision.
-Anonymous -
Just bought the 2018 H-D Fat Bob at Cycle City Oahu. Mary made sure that the process went smoothly and more importantly quickly. Mary has followed up multiple times to check on my satisfaction with the bike and to make sure I am having no issues. A+++ service from the guys there. The General Manager is a stand up guy, leaps and bounds from what this dealership was several years ago. Super military friendly as well!
Brandon Resor, Ewa Beach, HI -
Fantastic buying experience
Craig Herndon, Honolulu, HI -
Joey LaForte and Rich Mazzacca provided outstanding customer service and an overall excellent experience! I highly recommend them to any one looking to make a purchase. I would definitely purchase from them again in the future.
Venusto Abellera, Ewa Beach, HI -
Decide to upgrade my ride, I received fantastic service the moment I stepped onto the premises. Jimbo did a superb job finding a Gourmet Bike for a Gourmet brother.
thanks
EricEric Wilson, Ewa Beach, HI -
charles Malone, wahiawa, HI
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Finally got my Harley Road Glide a few months ago. I been hunting a bike for about 6 months. They had a 2016 Road Glide with only 800 miles on it and I got it. The whole entire staff at Cycle City was great From the Sales, Parts to Financing department. Enjoying my bike, will be getting another bike in the near future. Mahalo.
-Anonymous -
(May, 2017)
in February 2017 i bought a Triumph Bonneville T120 (2016)thanks Jimbo. i looked at several motorcycles at Cycle City Hawaii. this was the one i had wanted and been researching for over a year, and it suited me. since then i've been back for the usual, license plate and break-in service. i've had excellent service each time i walked into the showroom/dealership. these people are knowledgeable and willing to listen, answer questions and i find that helpful because i always have a lot of questions. i am appropriately greeted at the desk as i walk in and the staff is willing to find out when i ask unusual questions or for odd information. to be clear i have been treated here the way i'd like to be treated. in addition to Jimbo in sales, names i would like to acknowledge include in the service area Andrew and Mathew and on the floor Doug. these are not the only people i dealt with and had good experiences with, just the names that i remember at the moment. everyone i have come into contact with during my time at Cycle City Hawaii as well as when my bike was delivered have been outstanding and willing to help or assist at any time with recommendation, suggestions and insight. definitely a Yes, i'd recommend Cycle City to anyone interested in the range of motorcycles, service and accessories this dealership represents. thank you CCH. rick d.Rick Daddario, Kailua, HAWAII
I recently purchased a pair of Yamaha Waverunners (1 in November and the other just recently in December). I will have to say that this purchasing event was one of the most satisfying that I have ever experienced in my entire life. Steven Davis, our sales representative, was most helpful, extremely knowledgeable, and meticulously efficient throughout the entire purchasing experience. I would definitely recommend Cycle City to anyone in the market for a motorcycle or personal watercraft.